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The Complaint and Appeal Mechanism in Bangladesh Public Procurement

August 1, 2026 2 min read by Tahmidur Remura Wahid

Disputes are inevitable in complex public procurement processes. To address grievances fairly and expeditiously, the Public Procurement Rules (PPR) 2008 establish a robust two-tier complaint and appeal mechanism. This system is designed to provide aggrieved tenderers with a structured avenue to challenge procurement decisions.

The Administrative Review Level

The first tier is the administrative review, which consists of three stages. An aggrieved tenderer must first submit a written complaint to the procuring entity (PE) within 7 calendar days of becoming aware of the issue. If the PE’s response is unsatisfactory, the complaint can be escalated to the Head of the Procuring Entity (HOPE), and subsequently to the Secretary of the concerned Ministry. Strict timelines (typically 5 working days) govern each stage of this process.

The Review Panel Level

If the administrative review fails to resolve the dispute, the tenderer may appeal to the independent Review Panel. This appeal must be lodged within 7 working days of receiving the Secretary’s decision. The Review Panel, established by the government, has the authority to suspend the procurement process, recommend remedial measures, or even suggest annulment of non-compliant decisions. The Panel must issue its written decision within a maximum of 12 working days.

Filing a procurement complaint requires meticulous adherence to procedural rules and timelines. The procurement law experts at TRW Law Firm provide strategic counsel and representation before procuring entities and the Review Panel to protect your commercial interests.

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