Refunds & Rescheduling Policy

When you schedule an appointment, we reserve a dedicated slot specifically for you. We’ll start on time and expect the same courtesy from clients.

• Grace period: We wait up to 10 minutes. After that, the meeting is marked no-show and may be concluded.
• No-shows & late arrivals: Non-refundable. Rebooking requires a new payment.
• Professional conduct: We may end a meeting if abuse or misconduct occurs; fees remain non-refundable.

To avoid charges, cancel or reschedule ≥ 24 hours before your appointment.

• How: Use the links in your calendar invite, the booking portal, or email us ([email protected]).
• Late cancellations: < 24 hours are non-refundable.
• Group sessions: All attendees must reschedule within the window; otherwise the session proceeds or is forfeited.

• Eligible refunds: If you cancel ≥ 24 hours before your appointment, we’ll refund the service fee minus the payment gateway charge.
• Processing fees: SSLCommerz gateway fee 2.5% + booking plugin fee 7.5% = 10% total is non-refundable and will be deducted.
• Timing: We initiate refunds within 72 hours. Your bank/card issuer may take additional time to reflect the credit.
• Method: Refunds are issued to the original payment method and currency whenever possible.
• Chargebacks: Please contact us first. Unwarranted chargebacks may be contested and could incur administrative costs.

We start work once you submit the required intake/questionnaire. From that point:

• No edits: Submitted data locks the scope. New info or changes may require a new engagement or paid revision.
• No refunds: Fees paid up to submission remain earned due to time allocated and work commenced.
• Outstanding balances: Any remaining fees become due upon delivery of the agreed scope.

• Non-refundable after start: When work begins on any included service (e.g., first session booked, any questionnaire submitted), the package becomes non-refundable.
• Unused packages: If no services were used or initiated, you may request a refund (less the 10% processing fees where applicable).
• Expiry: Sessions in a pack must be used within the stated validity period unless extended in writing.

Fees paid to third parties are generally non-refundable once incurred.

• Government fees, duties, levies, and official filing charges
• Translation, notarization, courier, legalization, and attestation costs
• External expert, registry, or search fees

We may, at our discretion, offer credits or rescheduling in genuine emergencies:

• Medical emergencies, bereavement, or documented force majeure
• Evidence may be requested; decisions are case-by-case and not precedent-setting

1. Email [email protected] (cc: [email protected]) with subject “Refund Request – [Your Name]”.
2. Include: booking email, date/time, transaction ID, and reason.
3. We confirm receipt and initiate eligible refunds within 72 hours.

Prefer to reschedule? Use the booking portal instead of cancelling.

• Refunds are processed in the original payment currency whenever possible.
• Any FX differences, card issuer fees, or bank charges are borne by the client.

This policy is governed by the laws of Bangladesh. We encourage amicable resolution in the first instance; failing which, parties may pursue remedies available under applicable law.

We may update this policy to reflect process, regulatory, or platform changes. The latest version is always published on this page.

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